1.INTRODUCTION
This privacy notice provides you with details of how we collect and process your personal data through your use of our site, including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.
By providing us with your data, you warrant to us that you are over 16 years of age.
RAMM Enterprise Limited is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Contact Details
Our full details are:
Full name of legal entity: RAMM Enterprise Limited
Address: Suite 3, 40 Churchill Square, Kings Hill, Kent. ME194YU
Email address: [email protected]
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected]uk.
2.WHAT DATA DO WE COLLECT ABOUT YOU
Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process certain types of personal data about you as follows:
• Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
• Contact Data may include your billing address, delivery address, email address and telephone numbers.
• Financial Data may include your bank account and payment card details.
• Transaction Data may include details about payments between us and other details of purchases made by you.
• Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
• Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
• Usage Data may include information about how you use our website, products and services.
• Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
3.HOW WE COLLECT YOUR PERSONAL DATA
We collect data about you through a variety of different methods including:
• Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
• order our products or services;
• create an account on our site;
• subscribe to our service or publications;
• request resources or marketing be sent to you;
• enter a competition, prize draw, promotion or survey; or
• give us feedback.
• Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies.
• analytics providers such as Google based outside the EU;
• advertising networks based inside OR outside the EU
• search information providers such as Google, and Bing etc. based inside OR outside the EU.
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe, PayPal, SagePay etc. based inside OR outside the EU].
• Identity and Contact Data from data brokers or aggregators inside OR outside the EU.
• Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
4.HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when legally permitted. The most common uses of your personal data are:
• Where we need to perform the contract between us.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at [email protected]
Purposes for processing your personal data
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
Marketing communications
You will receive marketing communications from us if you have:
• requested information from us or purchased goods or services from us; or
• if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
• in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at [email protected] at any time.
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at [email protected]
If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
5.DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:
• Other companies in our group who provide IT and system administration services and undertake leadership reporting.
• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
• Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6.INTERNATIONAL TRANSFERS
[We do not transfer your personal data outside the European Economic Area (EEA).]
7.DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8.DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9.YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.
You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email us at [email protected]
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10.THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
11.COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
richard
You can register as a publisher with Nielse, and also get your ISBN’s at the same time, by following the link in STEP 2:
The link to the Waterstones Trading Application form is broken as the page no longer exists. Do you have an alternative link or somewhere that I can obtain the form?
Thanks.
Lance
I have just come across your site. I have done everything that you say but I only get an order from Gardners for one book at a time! I suppose I should be grateful because it is one every other day and though the book is selling well on Amazon and Kindle I can’t get Waterstones to put it on their shelves as they say it has to go through Gardners!
My books are printed through Createspace. As they are printed in the US what are my options to progress to Waterstones?
many thanks
I have managed all the way to step 4 without help
Rather hoped there might be something about filling in the actual form.
Most of it is obvious, but the “Returns Agreement” question leaves me stumped.
What do they want to know? Surely new publishers like me would accept a standard form of policy?
Well what a thoroughly decent, helpful, site. Thank you.
I am self publishing my book via Troubador. They have allocated an ISBN number and are going to hold stock and distribute for me, though I have direct marketing and sales from my own website. Please could you advise.. Do I still need to have stock held at Gardners for Waterstones to find my book viable?
I am finding the self publishing thing a bit of a challenge, but I find site like this and the efforts that you have made, of great use and inspiring, so thank you very much for doing that which you have,
Hi Richard
Are you able to advise on typical commission tariff costs from bookstore (such as Waterstones) to take an independently published book? It would sit under the gift / children / adult humour / poetry headings
HI, I have tried to download the link to get the waterstone application form and it doesn’t seem to be working.
The link to water stones PDF is out of action! Thanks for the useful tips
Thank you so much for your help. There is life beyond Amazon indie listings after all. You are an inspiration and one I intend to honor by doing well.
I have self published my true life story through author house I now have to promote to book stores it has all isbn number’s and copyright it’s called reenactment of a killer and serial rapist by Helen stockford if you Google helen stockford you will see my campaign which has been very popular as I am a voice for victims and have made one law change and through my book I’m hoping to make more changes and awareness please can you advise me on how to promote through Waterstone
How very kind of you to provide this information. Waterstones are interested in my self-published books, and I must now try to set up an account with Gardners. I appear to have an account with them, only because independent bookshops are asking for copies of my books, but they have never stocked them. Fingers crossed.
Kind regards, Carole
A load of hassle and expense, not worth it, the self publishing route is heartbreakingly paved with shit
very well presented with useful information
Thanks so much for your help.
Does it have to be an isbn number purchased from Nielson, my publisher has offered a free isbn suitable for both online and shops?
Very helpful guide
I already use IngramSpark for distributing my colour books globally. Will Waterstone’s accept them?
Hi I have recently self published with Authorhouse. I would very much like to stock my book in waterstones. there has been some marketing, google, amazon etc. how do I get a distributor?
That’s great information, thank you!
It’s really interesting information about that 60% commission. My book sells for £9.99 and costs £3.53 to print.
If I gave 60% I’d only make 47p a book. Is this realistic?
Really interested in learning more!
Thank you again!